￥ 人民币 $ USD € 欧元

AFTER-SALES SERVICE

We promise to provide professional and timely after-sales service to all customers who purchase the source code of our static website. The following are our after-sales service terms:

1. Scope of After-sales Service

1.1 Basic Services (Available to all Purchasing Users)

  • Source code download and installation guidance
  • Consultation on the use of basic functions
  • Repair of obvious bugs
  • Provision of technical documents and tutorials
  • Troubleshooting of compatibility issues

1.2 Premium Services (Require additional purchase or are included in premium packages)

  • Customized modification
  • One-on-one technical guidance
  • Website deployment assistance
  • Third-party plugin integration
  • Long-term technical support
  • Source code version update

2. Service Period

2.1 Basic After-sales Service: 90 days after purchase
2.2 Premium After-sales Service: Determined according to the purchased package (3 months/6 months/1 year)
2.3 Lifetime Update Service: Some flagship products offer free lifetime updates

3. Service Response Time

3.1 Working Days (Monday - Friday, 9:00 - 18:00)

  • Urgent issues: Response within 2 hours and resolution within 24 hours
  • General issues: Response within 4 hours and resolution within 48 hours
  • Consultation issues: Response within 8 hours

3.2 Non - working Days

  • Urgent issues: Response within 4 hours
  • General issues: Response on the next working day

4. Service Methods

4.1 Online Customer Service: Real - time chat tool on the website
4.2 Email: Iris@lovezent.com
4.3 Knowledge Base: Documentation and video tutorials in the help center
4.4 Remote Assistance: Screen - sharing support for complex issues
4.5 Telephone Support: Exclusive to premium customers

5. Service Limitations

5.1 Issues not included due to the following reasons:

  • Unauthorized source code modification
  • Server environment configuration issues
  • Conflicts caused by third - party plugins/tools
  • Improper operation or incorrect use
  • Requirements beyond the product design scope
  • Issues caused by force majeure

5.2 The following services are not provided:

  • Website content production and editing
  • Search Engine Optimization (SEO) services
  • Server operation and management
  • Domain name and hosting - related services
  • Legal and business consultation

6. Service Quality Assurance

6.1 We promise to provide professional and patient technical support.
6.2 For reproducible bugs, we will fix them within the promised time.
6.3 If the problem cannot be solved, a reasonable alternative solution will be provided.
6.4 Establish an after - sales service satisfaction evaluation mechanism to continuously improve service quality.

7. Service Termination

7.1 Expiration of the service period
7.2 Customers violate service terms or laws and regulations
7.3 Customers request to terminate the service
7.4 The product stops maintenance and update

8. Complaints and Feedback

8.1 If you are not satisfied with the after - sales service, you can submit a complaint via Iris@lovezent.com.
8.2 We will handle the complaint within 24 hours and provide a solution.
8.3 Establish a customer feedback mechanism to continuously optimize the after - sales service system.

9. Disclaimer

9.1 For issues caused by customers themselves, we will try our best to assist but will not assume responsibility.
9.2 For issues that cannot be solved due to technical limitations, we will provide a reasonable alternative solution.
9.3 For service interruptions caused by force majeure (such as natural disasters, network failures), we will not assume responsibility.
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